You must notify us within 60 days of the order should you find any faulty manufacturing or broken after use issues.
TREASURED ORNAMENTS FULL
You can either request a full refund or we can ship you a replacement. This is important to enable us to process the claim with the courier. If your order was damaged during shipment, please notify us via email with photos of the damaged product as well as the boxing and wrapping materials. If the order has already been shipped, we cannot honor any refunds. If the product has already gone into production, your refund will be 50% of the total cost, less the shipping. If your product has not gone into production, you will receive 100% refund of your order. Email with your original order number and reason for cancellation. Orders must be cancelled in writing within 7 days after the order has been placed. Your option will be to have it remade or refunded. Products that were damaged in shipment require photographs of the product emailed with your return request.
TREASURED ORNAMENTS HOW TO
You will receive an email with approval or denial and further instructions on how to proceed.
If we determine your package was lost in transit, you can choose a full refund to the same method of payment or send out the same product again.ĭue to the nature of individual personalized products, no returns will be granted for the following reasons: If you do not receive your order within 21 business days and are within the United States, please notify us so we can investigate it further with the designated courier. Once your order has been given to the designated courier of your choice, you will receive an email with your tracking number so you are able to check the status of the delivery. These are beyond our control and can occur without any notice so please allow enough time for possible issues. We do not take responsibility for late shipments due to courier unforseen issues such as plane, truck, or weather. If a memorial is time sensitive, please choose UPS. If it does not, please notify us so we can do further tracking on your order. USPS shipments should arrive within 7 business days. Although USPS will be your most cost effective option, USPS does not guarantee any delivery timeframes, the days specified are only an estimate. We use 2 forms of couriers: USPS (Post Office) and USPS.
TREASURED ORNAMENTS UPGRADE
You may either upgrade your shipping choice or leave shipping choice as is and arrival time may be delayed. If your product cannot be delivered by your date specified due to weather delays, courier issues, or not enough production time given to us, you will be notified via email and asked how you want to proceed. We strive to deliver your memorial at your indicated time frame. Product shipping prices are based on weight and provided directly from the courier via our shipping app. We do offer some products that can ship the same day if ordered before our cut off window time. All products indicate when the item will ship. We ship after the production timeframe indicated. Select the correct shipping transit time so it arrives at your preferred date. Please allow production time and transit times when selecting the shipping method. Delivery courier options at checkout are UPS (United Parcel Service) or USPS (Post Office). And if your tree is in view of the window, expect neighbors to pause and admire the décor as they pass your house by.Memorial products are shipped out from our Dallas, Texas location. Unboxing these beauties will bring your Christmas tree decorations to the next level. You could even include a first Christmas ornament to commemorate a new arrival in the family! These ornaments make for sacred heirlooms, from pretty paper accordions to handmade forest creatures to blown baubles you haven't seen before. This includes personalized Christmas ornaments that can be made in the likeness of every family member or monogrammed in their names. Of course, there's certainly no shortage of classic ornament sets that get the job done fast, but gathering a collection of those treasured ornaments is a process. That's why we've curated this year's most unique Christmas ornaments-all of which are truly one of a kind. "The ones on my tree are a mix of crafted childhood ornaments and sweet, sentimental ornaments we've been gifted through the years," Ree explains. That includes, of course, decorating the tree with ornaments! For Ree Drummond, each of her ornaments have a special place in her heart. Ah yes, that moment when it's finally time to put up the Christmas tree and deck the halls with all that's merry and bright.
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